Privacy Policy

Last updated: August 31, 2026

At Urban Lustre, we respect the personal privacy of our customers.

We collect personal information about you and your home for the sole purpose of providing you with residential cleaning services.

We will never disclose your personal information to any third party without your express written consent, except as required by law.

Urban Lustre does not sell, rent, or share customer mobile phone numbers or text-message consent with third parties or affiliates for marketing or promotional purposes. If a customer opts in to receive text messages from Urban Lustre, that consent applies only to Urban Lustre communications and will not be shared with any third party. Customers may opt out of text messages at any time by replying "STOP" or by contacting Urban Lustre directly.

In order to deliver our services, we will provide limited information, such as your name, address, and telephone number, to the Urban Lustre employees assigned to serve you. All Urban Lustre employees are required to maintain the confidentiality of this information and may only use it to fulfill the requirements of their employment.

For your protection, Urban Lustre stores customer information in the database of our password-protected software system.

Thank you for your trust.

Contact

If you have questions or concerns about our Privacy Policy, please contact us by email or telephone.